Payment Methods
At Flaxviewsy (hereinafter referred to as "we" or "us"), we are dedicated to offering a seamless and secure shopping experience for our outdoor storage sheds, outdoor hanging chairs, outdoor table and chair sets, outdoor storage boxes, patio bar stools, and patio chairs. This policy outlines how we handle payments for purchases made through our online store.
Credit Card Payment Process
We currently accept credit card payments, including Visa and MasterCard.. We do not charge surcharges for credit card transactions.
Process Start
When you are ready to purchase items from our online store, proceed to the checkout page. You will be asked to select your credit card type and enter your payment details, including the card number, expiration date, and security code (CVV/CVC). By submitting this information, you authorize us to charge the total order amount to your selected payment method.
Payment Confirmation
Once the transaction is authorized by your card issuer, the funds will be reserved or deducted from your account. You will receive an immediate on-screen confirmation and an email notification acknowledging the receipt of your payment and order details. If the transaction is declined, you will be notified immediately on the checkout page.
Security and Data Protection
We take the security of your financial information very seriously.
Credit Card Security
All credit card transactions are processed using secure encryption technology. We utilize Secure Socket Layer (SSL) encryption to protect your personal and financial data during transmission. We do not store your full credit card number or security code on our servers. All payment processing is handled by compliant payment gateways that adhere to the highest security standards.
Our Privacy Policy
We respect your privacy. The payment information you provide is used solely for the purpose of processing your order. We do not sell, rent, or share your financial details with any unauthorized parties. For more details on how we collect and use data, please refer to the privacy section of our website.
Dispute Resolution
We aim to resolve any billing issues amicably and efficiently.
Resolution Services
If you recognize a charge on your statement that you do not recognize or believe is incorrect, please contact our customer support team immediately. We will investigate the matter and work with you to resolve the discrepancy swiftly. We encourage open communication to settle disputes before involving banking institutions.
Additional Help
If we are unable to resolve a billing dispute to your satisfaction, you retain the right to contact your card issuer to discuss your options. However, we are committed to adhering to Australian consumer protection standards and will make every reasonable effort to address your concerns directly.
Communication and Support
We believe in keeping you informed throughout the payment process.
Updating Information
If there are any issues with processing your payment after the initial authorization (for example, if a payment is flagged for security review), we will contact you via the email address provided at checkout. Please ensure your contact details are accurate to avoid delays.
Currency and Taxes
All prices listed on our online store are final. Unless otherwise stated, the total amount to be paid includes applicable Goods and Services Tax (GST) or relevant sales taxes. We process payments in the currency displayed at checkout. Please be aware that if your card is issued in a different currency, your bank may apply a conversion rate or fee.
Payment Verification
To prevent fraud and unauthorized use of payment accounts, we reserve the right to verify payment details before fulfilling an order. This may involve requesting additional proof of identity or billing address ownership. If we cannot verify the payment information, we reserve the right to cancel the order and issue a full refund to the original payment method.
Order Cancellation Due to Payment Issues
If a payment is subsequently declined, reversed, or charged back without valid cause, we reserve the right to cancel the shipment of goods or suspend the fulfillment of the order. We will notify you of such cancellations via email.
Contact Information
If you have any questions regarding these payment methods, please contact us:
Address: 110 SUMMERWOOD DR, FAIRBURN, GA 30213-1463, US
Phone: +1 (516) 398-3060
Email: customer@flaxviewsy.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)