Terms of Service

 

1. Introduction and Scope

Welcome to Flaxviewsy (hereinafter referred to as "we" or "us"). By accessing or using our online store, you agree to comply with and be bound by this Service Policy. We specialize in providing high-quality outdoor furniture, including outdoor storage sheds, outdoor hanging chairs, outdoor table and chair sets, outdoor storage boxes, patio bar stools, and patio chairs. This policy applies to all users and transactions conducted through our website.

2. User Accounts and Website Responsibility

To access certain features of our website, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information, including your password, and for all activities that occur under your account. You agree to provide accurate and current information. We reserve the right to refuse service or terminate accounts if we believe user conduct violates applicable laws or is harmful to our interests.

3. Product, Inventory, and Pricing Information

We strive to ensure that all details, descriptions, and prices of products (outdoor storage sheds, outdoor hanging chairs, etc.) appearing on the website are accurate. However, errors may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

• Colors: We have made every effort to display as accurately as possible the colors of our products. We cannot guarantee that your computer monitor's display of any color will be accurate.

• Stock: Product availability is subject to change without notice.

4. Orders and Payment

All orders are subject to acceptance and availability. Once you place an order, you will receive an acknowledgement email confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation that the goods have been dispatched.
We accept major credit cards (Visa, MasterCard) and other payment methods indicated on our website. All transactions are secure and encrypted.

5. Shipping Policy

We are dedicated to delivering your order efficiently.

Delivery Scope
We only support delivery within Australia. We do not ship to other countries.

Shipping Costs

• Free Shipping: Orders of AU$90.00 or more qualify for free delivery.

• Standard delivery: Orders under AUD 90 will incur a flat delivery fee of AUD 9.99.

Processing Time
Orders are typically processed within 1 to 3 business days.

Transit Time
Delivery times generally fluctuate between 7 to 10 business days, depending on the destination within Australia.

Shipping Methods
Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.

More Information
For more detailed information regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.

6. Order Cancellation

Cancellation Conditions

• Within 48 Hours: Orders can be cancelled directly within 48 hours of placement if they have not yet been shipped.

• After 48 Hours or Shipped: If more than 48 hours have passed since ordering, or if the order has already been dispatched, it cannot be cancelled. You must wait for the logistics carrier to deliver the items, after which you may contact us to arrange a return and refund.

Refunds
Refunds will be processed back to the same payment method you used for the purchase.

Arrival Time
Once the refund conditions are met, the refund will be returned to the bank card (Visa, MasterCard) account used for payment.

Timeframe: Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.

More Information
For more detailed information on the cancellation process, please refer to our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds

Exchange Scenarios/Conditions
We offer an exchange period of 45 days from the date of receipt. This applies if the item is defective, damaged, or incorrect.

User Actions
To initiate a return or exchange, please contact our customer service team via email with your order number and photos of the product condition. We will provide you with a return authorization and instructions.

Return and Exchange Process
Upon receiving your request, we will review the details. If approved, you will be guided on how to send the item back to our designated facility.

Refund Method
Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), consistent with the payment method used at the time of purchase.

Refund Arrival Time
After the returned goods are confirmed and inspected:

• The refund will be issued to your original bank card (Visa, MasterCard).

• Timeframe: We expect the refund to arrive within 1-5 business days, depending on the bank's processing speed. If you have not received it within this time, please contact us.

More Information
For more detailed information on returns and refunds, please refer to our Return and Exchange Policy Page.

8. Privacy and Data Protection

We are committed to protecting your personal information in accordance with Australian privacy laws. For full details on how we collect, use, and protect your data, please visit our Privacy Policy Page.

9. Disputes and Applicable Law

These terms and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of Australia. You agree to submit to the exclusive jurisdiction of the courts of Australia regarding any claim or matter arising under this Service Policy.

10. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is our property or the property of our content suppliers and is protected by copyright laws. You may not use, reproduce, or distribute any content without our express written permission.

11. Limitation of Liability

To the extent permitted by law, we shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use our products or services. Our total liability to you for any claim arising out of or in connection with these terms shall not exceed the amount paid by you for the products.

12. Modifications to Service Terms

We reserve the right to update, change, or replace any part of this Service Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.

13. Force Majeure

We shall not be held responsible for any delay or failure to comply with our obligations under these terms if the delay or failure arises from any cause which is beyond our reasonable control, including but not limited to natural disasters, strikes, wars, or interruptions in transportation or telecommunication services.

14. Severability

If any provision of this Service Policy is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

15. Contact Information

If you have any questions regarding this Service Policy, please contact us using the details below:

Address: 110 SUMMERWOOD DR, FAIRBURN, GA 30213-1463, US
Phone: +1 (516) 398-3060
Email: customer@flaxviewsy.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)