Shipping policy

 

Thank you for shopping at Flaxviewsy (hereinafter referred to as "we" or "us"). We are committed to providing you with the best shipping experience for your storage sheds, hanging chairs, outdoor furniture sets, outdoor storage, and outdoor chairs. Please read the following terms carefully.

Delivery Scope
We currently only provide shipping services within Australia. We do not support delivery to countries other than Australia at this time.

Shipping Fees

• Free Shipping: Orders with a total value of AUD 90 or more represent free delivery.

• Standard Shipping: For orders totaling less than AUD 90, a flat shipping fee of AUD 9.99 will be charged.

Taxes
Transparency is key to our service. All taxes and relevant fees are already included in the product price displayed on our website. You are not required to pay any additional tax fees upon checkout or delivery.

Order Cut-off Time
Our order cut-off time is based on Australian Eastern Time (Sydney, AEST/AEDT).

• Cut-off Time: 18:00 (6:00 PM).

• Orders placed before 18:00 will begin processing on the same day.

• Orders placed after 18:00 will be processed starting the following business day.

• If an order is placed on a weekend or public holiday, processing will commence on the next available business day.

Processing Time
Once your order is confirmed, we require 1-3 business days to prepare, pack, and hand over your items to the carrier. This processing time is separate from the transit time.

Transit Time
After the order has been shipped from our facility, the estimated total transit time is 7-10 business days. Please note that this is an estimate and may vary depending on the destination within Australia.

Logistics Carriers
To ensure your items arrive safely, we partner with reputable carriers including Australia Post, StarTrack, Sendle, and Allied Express. The specific carrier chosen for your order depends on the size and weight of the items (e.g., large outdoor furniture vs. smaller accessories).

Order Tracking

• After your order is placed and shipped, you will receive an email containing your order number, payment receipt, and logistics carrier details.

• To track your shipment, please visit the "Order Tracking" page on our website. Enter your email address (or phone number) and the corresponding order number to view the real-time status of your package.

Liability Statement

• Product Damage or Loss: If your item is lost during transit or arrives damaged, please contact us immediately so we can assist in resolving the issue with the carrier.

• Modifications and Cancellations: You may request to modify or cancel your order only before it has been shipped. Once the package has been handed over to the carrier, we cannot intercept or change the order.

• Shipping Address Responsibility: Please ensure your shipping address is correct at checkout. We are not responsible for failed deliveries caused by incorrect or incomplete addresses provided by the customer.

Signing Instructions
Upon delivery, please inspect the outer packaging before signing for the package. If you notice significant visible damage to the box, please note this with the delivery driver or refuse the package and contact us immediately.

Delayed Delivery
While we strive to meet the estimated delivery times, external factors such as severe weather, natural disasters, or carrier operational strikes may cause delays. In such events, we will do our best to keep you updated, but we are not liable for delays beyond our reasonable control.

Undeliverable Packages
If a package is returned to us due to an incorrect address, refusal to accept delivery, or failure to collect the package from a local depot after multiple attempts, the customer may be responsible for the cost of re-shipping the item.

Contact Information
If you have any questions regarding these terms, please contact us:

Address: 110 SUMMERWOOD DR, FAIRBURN, GA 30213-1463, US
Phone: +1 (516) 398-3060
Email: customer@flaxviewsy.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)